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Our Bespoke Approach Explained
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Here, I’ll explain the process I go through on each and every piece I make. The emphasis here is to keep you involved at all stages, so you can be completely happy with the finished item.
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Initial Consultation
I will visit the customer to take all measurements and notes needed.
We’ll discuss any styles, stones and metals they would like to include.
[/fusion_tab][fusion_tab title=”Design Process” icon=””]
Design Process
I offer a free design service with no obligation. This stage is really important for both myself and the customer to get a better understanding of what the finished piece can look like. If I need to do more designs at this stage it’s not a problem at all.
[/fusion_tab][fusion_tab title=”The Commission” icon=””]
The Commission
Upon approval of designs I take a 50% deposit in order to get started. From this point I normal say turn around time of 3-6 weeks depending on the complexity of the piece.
[/fusion_tab][fusion_tab title=”The Making Process” icon=””]
The Making Process
Throughout the making stages I send photographs to keep the customer updated on their special piece so they can see it been made and ask any questions they feel necessary.
[/fusion_tab][fusion_tab title=”Hallmarking” icon=””]
Hallmarking
At some stage throughout the making process all of my pieces are independently verified for the metal quality by the London assay office and will also feature my makers mark – something I’m very proud off!
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Completion
Once completed and the remaining balance cleared I will arrange drop off/collection where I will make sure the customer is happy with all sizes and final details.
[/fusion_tab][fusion_tab title=”Aftercare” icon=””]
Aftercare
I give free ‘health checks’ and cleaning on all pieces no later how long ago they where made. Polishing and replacing is also offered as an optional extra. I like to look after my customers so aftercare is really important to me.
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